Frequently Asked Questions

My WU is a free loyalty program from Western Union. You can register on westernunion.com or our mobile app.

• Transfer fee discounts on qualifying money transfers.
• Special promotions on money transfers.

Learn more about My WU program.

You can enroll in the My WU^℠ loyalty program through any of the two ways:

• Create a Western Union profile on westernunion.com or our mobile app and then select the My WU checkbox. This will generate a My WU^℠ number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.
• If you already have a profile, log in and select the My WU tab on the top right side of the page. Accept the terms and conditions of the program and you will be assigned a My WU^℠ number.

¹ Western Union also makes money from currency exchange.  When choosing a money transmitter, carefully compare both transfer fees and exchange rates.  Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Fee reductions apply only to the Western Union^℠ transfer fee for a single Western Union Money Transfer^℠ or Quick Collect^℠ transaction. Excludes all other services, including without limitation, online bill payments, and money transfers via social/chat applications. Points used will not be reversible and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer promotional discounts that cannot be combined with My WU^℠ fee reductions.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

You can check your My WU^℠ points on any of the following platforms:

• Website:

1. Visit westernunion.com to log in to your profile.
2. Go to the Menu icon at the top right side of the screen.
3. Select My WU^℠ Rewards from the dropdown.
4. View your available points balance.

• My WU^℠ Rewards portal:

1. Visit the My WU^℠ Rewards portal to log in to your profile.
2. View your My WU^℠ number and the available points balance.

• Mobile app:

1. Open the Western Union mobile app and log in to your profile.
2. Go to the Menu icon to view your available My WU^℠ points balance.

On our website and app:

1. Log in to your Western Union profile.
2. Go to Menu and select My WU.
3. Select Redeem points.
4. Select Yes in the popup.
5. Select Use reward.

The discount will be automatically applied to your next transfer fee.

Via the My WU portal:

1. Log in to your profile and go to My WU Rewards.
2. Go to the Rewards section to view your reward options.
3. Choose your reward and select Use reward.

The discount will be applied automatically to your next transfer fee.

You can use your My WU points till they expire as per My WU terms and conditions.

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Yes, you can continue to redeem your My WU points until their expiry.